- 19. 3. 2018
- IVF news
REPROGENESIS IVF CLINIC, CZECH REPUBLIC, HAS BEEN RECOGNISED WITH AN ANNUAL AWARD BASED ON PATIENT SERVICE EXCELLENCE RATINGS from healthcare search engine WhatClinic.
WhatClinic is a clinic comparison site that lists over 125 000 clinics globally. In the last year over 15 million people visited the site to find, compare and book treatments across a wide range of elective, self-pay medical treatments. WhatClinic’s mission is to give the patient, as an empowered consumer, access to all the information they need to make an informed choice, including price, availability and reviews. WhatClinic was founded in 2007 by tech entrepreneur Caelen King, and is in operation in over 125 countries.
WhatClinic looked at 12 months of data from users of its site, in relation to ReproGenesis including patient review scores, feedback data and clinic contact rates.
ReproGenesis IVF clinic of Czech Republic was only one of a small number of clinics on the site that met the exacting standards needed to qualify for the award. Not only must the clinic have a consistently high ServiceScore™ rating to qualify, the rating measures the clinic’s commitment to customer service over a whole year, and so represents long term commitment dealing with patients. Less than 2% of clinics on the site qualified for the award this year.
WhatClinic CEO David Roe congratulated ReproGenesis and said “The WhatClinic Customer Service awards have now run for nine years. In 2018 we are now including tens of thousands of ratings of patient to clinic phone calls, rating clinics on their politeness, helpfulness and customer service over the phone, as well as through email, online and in person.
Ratings are useful to both consumers and clinics. Consumers can see which clinics have rated well with lots of other users, and Clinics can evaluate their own performance against others in their market, ideally with the goal of getting better and better at serving their patients, which is ultimately good for everybody. "